Our contact detail:

Fireus Ltd. Unit 6, Thetis Road Lune Industrial Estate Lancaster LA1 5QP

t. 01524 388898
e. info@fireus.co.uk

What type of information we have

We collect only information which you submit to us on a voluntary basis and which is used for the sole purpose of communicating with you for business purposes.  This information will primarily be your contact details which may include name, address and contact telephone numbers or email addresses which will facilitate our communications with you.

How we get the information and why we do we have it

We collect information either through telephone enquiries made to our head office or via email sent to our email address or via submissions from our web site contact form.  This information is held solely to facilitate our communications with you, either to respond to your enquiries or to conduct our business together.

What we do with the information

We retain your information solely for the purposes of conducting our one-to-one business with you or to respond to enquiries or questions you put to us, or to make deliveries and consignments to you under our agreed business arrangements. We may from time to time use this information to enable us to contact you regarding new products or industry news and developments which we feel may be of interest or benefit to you. Such communications are not automated and each communication will offer an opportunity to opt out of any further communications.

We never share your information with third party or email marketing services unless you give us consent to do so for the purposes of the conduct of our joint business.

How we store your information

Your information is stored in computer records accessible by our systems for email communications or for printing of address labels for postal mail or delivery consignment purposes.  Your details are stored on firewall protected private computer systems and are not stored on cloud cluster servers.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

Please contact us at the address at the top of this document if you wish to make a request.

How to complain

If you feel unhappy with the way we have managed your personal information or contact details, please in the first instance contact us at the address at the top of this document so that we may investigate and respond directly to your complaint.

If you feel we are unable to give you acceptable assurances about the use of your personal information you may further take your complaint or issues to the Information Commissioner’s Office (ICO) at the address below:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Product Advice and Ordering

Talk to our expert customer services team today

Call us on 01524 388898

Renowned for our industry recognised Safire brand of fire products, we have over 20 years experience in the fire products industry, working closely with contractors, architects and distributors throughout the UK.